Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after we receive your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.

Please note: orders placed during major product launches or holidays may experience slight delays in processing due to high order volume.

Domestic Shipping

We ship within the United States using trusted carriers such as USPS and FedEx.

Method Delivery Time (after processing) Cost
Standard Ground 3–5 business days $6.99
Priority / Expedited 1–3 business days $14.99

Delivery times are estimates provided by the carrier and are not guaranteed once your order leaves our facility.

International Shipping

Shipping rates for international orders are calculated and displayed at checkout.

Customs and import taxes
GeekPins operates on a Delivered Duty Paid (DDP) basis for all international shipments. All import duties, customs fees, and taxes are collected at checkout. The price you pay at checkout is the final price. You will not be charged additional fees upon delivery.

Please note: shipping times may vary by destination and the customs clearance process.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking details to become active in the carrier's system.

If you have not received a tracking email after two business days, or if tracking has not updated, contact us at support@geekpins.com and we will investigate.

Lost, Delayed, or Missing Packages

Once an order has been handed to the carrier, delivery status is based on the carrier’s tracking updates. If tracking shows your package as delivered but you have not received it, please check with neighbors or your local post office first, as packages are sometimes scanned early or misdelivered nearby.

GeekPins is not responsible for packages that are marked as delivered by the carrier. We are happy to assist you in contacting the carrier to start a claim or trace, but replacements or refunds are not guaranteed for orders showing a confirmed delivery.

If your tracking shows no movement for 10 or more business days, contact us and we will help file a claim or explore replacement options.